Returns and Refund Policy
At High 5 Nutrition SA, your satisfaction is our priority. We want you to be delighted with every order you receive. Here's a clear outline of our policies regarding returns, refunds, and exchanges to ensure a smooth experience.
When We Accept Returns or Offer Refunds:
We gladly accept returns and offer refunds under the following circumstances:
- Expired Products: If you receive products that have expired upon arrival, please notify us immediately.
- Incorrect Items: If you receive an item different from what you ordered, please let us know.
- Damaged Items: If your items arrive damaged, please contact our support team with a detailed explanation and clear photographic evidence so we can assess the situation and determine the best solution.
Eligibility for Returns:
To be eligible for a return, please ensure the following conditions are met:
- The item must be unused and in the same condition in which you received it.
- The item must be returned in its original packaging.
Exchanges:
We understand that sometimes mistakes happen during ordering. To minimize the chances of this:
- Please double-check your order carefully before finalizing your purchase.
While we aim to assist you where possible:
We do not offer free exchanges for incorrectly ordered items once your order has been shipped.
If you realize you've ordered the wrong products, please email us as quickly as possible at high5@ikhambi.co.za. We will do our best to correct your order before it is dispatched.
Sale Items:
Please note that only regular-priced items are eligible for refunds. Unfortunately, sale items cannot be refunded.
Shipping for Exchanges (Within South Africa):
Exchanges are only permitted for customers with shipping locations within South Africa.
The time it may take for your exchanged product to reach you may vary depending on your location.
How to Initiate a Return:
Please follow these steps if you need to return an item:
Contact our support team: Reach out to us via logging a support ticket HERE to inform us of the issue and the reason for your return.
Provide necessary information: Please include your order number, details of the item(s) you wish to return, and any supporting evidence (such as photographs for damaged items).
Wait for our instructions: Our support team will guide you through the return process and provide you with any necessary instructions or return authorization.
Return Address:
Unit 1 - 46 Amatole Crescent
N4 Gateway Industrial Park
Willow Park Manor
Pretoria
Need Help?
If you have any questions or require further assistance regarding returns, refunds, or exchanges, please don't hesitate to contact us at high5@ikhambi.co.za . We're here to help!