HIGH 5 South Africa Privacy Policy (POPI Act Compliant)
Effective Date: 1 April, 2025
This Privacy Policy describes how HIGH 5 South Africa ("we," "us," or "our") collects, uses, and discloses your personal information when you use our website (the "Website") and the services we offer (the "Services").
1. Information We Collect
We collect personal information from you in a variety of ways when you use the Website and Services, including:
- Registration and Orders: When you register on our site, place an order, subscribe to our newsletter, or fill out a form, we may collect your name, email address, mailing address, contact number, and any other information you provide.
- Automatic Collection: We may automatically collect certain information when you visit the Website, such as your IP address, browser type, operating system, and browsing activity. This information is used to improve the Website and Services and for analytics purposes.
- Communication: If you contact us directly, we may keep a record of that communication.
2. Purposes for Using Your Information
We may use your personal information for the following purposes:
- To provide and personalize the Services: We use your information to deliver the Services you request, personalize your experience, and improve our offerings based on your feedback.
- To process transactions: We use your information to process your orders and payments, and to manage your account.
- To send you marketing communications: With your consent, we may use your information to send you marketing communications, such as newsletters, updates, and promotions. You can unsubscribe from these communications at any time.
- To improve customer service: We use your information to respond to your customer service requests and support needs.
- To comply with the law: We may use your information to comply with applicable laws and regulations, including the POPI Act.
- To prevent fraud and ensure security: To protect our website and users.
3. Legal Basis for Processing Your Information
We will only process your personal information where we have a lawful basis to do so, as required by the POPI Act. The legal basis will depend on the specific purposes for which we are using your information. In most cases, we will rely on the following legal bases:
- Contract: Your information is necessary to fulfill our contractual obligations to you, such as processing your orders and delivering services.
- Consent: We will ask for your explicit consent before using your information for marketing purposes or other purposes that are not necessary to fulfill our contractual obligations to you.
- Legitimate Interests: We may use your information for our legitimate interests, such as improving the Website and Services, preventing fraud, and complying with the law. However, we will only do so if your interests and fundamental rights do not override our legitimate interests.
- Legal Obligation: When processing is neccesary to comply with law.
4. Disclosure of Your Information
We may disclose your personal information to:
- Third-party service providers: Who help us operate the Website and Services, such as payment processors, delivery services, and marketing platforms. These service providers are contractually obligated to keep your information confidential and secure, and to process it in accordance with the POPI Act.
- Legal authorities: If we are required to do so by law or if we believe it is necessary to comply with the law, enforce our site policies, or protect our rights, property, or safety, or the rights, property, or safety of others.
5. Your Rights (Under the POPI Act)
Under the POPI Act, you have certain rights regarding your personal information. These rights include:
- The right to access: You have the right to request access to your personal information that we hold.
- The right to rectification: You have the right to request that we correct any inaccurate or incomplete personal information.
- The right to erasure ("right to be forgotten"): You have the right to request that we delete your personal information under certain circumstances.
- The right to object: You have the right to object to the processing of your personal information under certain circumstances.
- The right to restrict processing: You have the right to request that we restrict the processing of your personal information under certain circumstances.
- The right to data portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit that data to another controller.
- The right to lodge a complaint: You have the right to lodge a complaint with the Information Regulator of South Africa.
You can exercise these rights by contacting us as described in the "Contact Us" section below.
6. Cookies
We use cookies on the Website. Cookies are small files that are transferred to your computer’s hard drive through your web browser. We use cookies to help us remember and process the items in your shopping cart, understand and save your preferences for future visits, and keep track of advertisements.
You can choose to disable cookies through your web browser settings. However, this may limit your ability to use certain features of the Website.
7. Third-Party Links
The Website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to review the privacy policies of any third-party website you visit.
8. Security
We take reasonable steps to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no website or internet transmission is completely secure.
9. Children’s Privacy
The Website and Services are not intended for children under the age of 18. We do not knowingly collect personal information from children under 18.
10. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. We will post any changes on this page and update the "Effective Date" at the top of this Privacy Policy. We encourage you to review this Privacy Policy periodically for any changes.
11. Contact Us
If you have any questions about this Privacy Policy, or if you wish to exercise your rights under the POPI Act, please contact us at: